What we do

Roaming

With more than 700 roaming partners worldwide, OGS aims to provide a world class roaming experience to our customers and to serve inbound roamers visiting its markets through an extensive network coverage.

We ensure an optimum roaming services through strategic alliances with the majority of roaming partners and by connecting to world class service providers. We connect our roaming partners through the most efficient and reliable routes.

LTE roaming services is being offered in Qatar, Oman, Kuwait, Indonesia, Tunisia, Myanmar and Maldives is in the process of launching shortly.

OGS roaming is mainly focused on but not limited to:

  • Building Strategic Roaming alliances between major telecom group and Ooredoo Group
  • IPX synergy for Ooredoo operations
  • A2P SMS services implementation for the Group operations
  • P2P SMS profitability enhancement for the Group
  • Vendor partnership management related to the roaming services to support the cost effective solutions to implement for the Group

Our international Roaming footprint

* This map covers all the services for all Ooredoo Operations

Roaming

Voice

Our primary goal is to provide the best voice products through interconnections with over 130 mobile and fixed operators worldwide, who provide the same high standards of service and connectivity as we do.

We aim to meet market needs and customize our approach as required. Our presence on both retail and wholesale markets worldwide means we can deliver international wholesale solutions that are fully adapted to local retail operators.

The benefits of becoming an Ooredoo Global Services Partner

  • Multinational and multicultural team with diverse geographical experience
  • Customer solutions based on Premium Voice offerings
  • Directly connected to Fixed and Mobile operators
  • Termination capability to all Ooredoo mobile operators - when the objective is to terminate inbound/outbound traffic for Ooredoo Group companies and see retail sales

Quality Termination Worldwide

You can access our network through TDM or IP interconnection and have switches in Europe and Middle East. We also have a global POP network with access to our services in Asia, US, Europe and Middle East.

Our international Voice footprint

Voice

Data & Capacity

The Global Capacity & Data Services Management is the single point of contact for all the locations where the Group operates. This greatly facilitates Global Connectivity and Interconnect requirements, both for Ooredoo Group companies and our international carrier partners.

We’ve developed and currently manage one of the largest, most reliable Internet and global Interconnect networks, which seamlessly carries our wholesale data, roaming and voice traffic.

OGS is a pioneer for landing global cables and have landed major global submarine cable systems for our operating companies, including TGN, FALCON, GBI, FOG, DAS- HALUL, SMW3 and JAKABARE. We’ve also made the investment to land AAE1 & SMW5 Cables, TWO of the largest consortium cables in Qatar and we are developing a global cable and Interconnect network for Ooredoo Group, which will offer cost effective access to international nodes and manage carrier business for global capacities, IP transit and data services.

Services include:

  • Global Capacity Management
  • Sourcing and procuring Global Connectivity Solutions
  • Wholesale Data & Data Center Solutions
  • Offering wholesale Global Connectivity Solutions across the globe
  • International Infrastructure Development
  • Spearheading investment and landing of new regional and global cables at operator carrier locations
  • Wholesale Service Assurance and Provisioning
  • Efficient and seamless provisioning and delivery of Global Capacity Services
Data & Capacity

Quality Management

  • OGS fully understands that without QoS capabilities, it is impossible for a telecom operator to offer service differentiation to customers.
  • QoS strategy is regular monitoring of network activity against the benchmarks for the various QoS parameters.
  • Monitoring dashboards / reports for diagnosis so that corrective actions are taken as quickly as possible.
  • Streamlining processes / SLA to improve efficiency and reduce the time taken to resolve the issues.

Where we are today?

  • International Voice
    • System upgraded for improved visibility
    • KPI monitoring and reporting
    • Active follow-up for trouble tickets
    • Focused destination monitoring and preparation for Special Events.
    • Immediate Recommendation and Supplier testing for destination with Quality Issue
    • Benchmarks established based on historical data
  • International Roaming
    • Regular test calls
    • Active follow-up for trouble tickets
    • KPI monitoring and reporting
    • Focused destination monitoring for Special Events.


Quality Management